I wanted to have my Lucywen sleeping and elf heads painted after I had ordered them blank. In the past, I've always made doll-related transactions through a distributor like Denver Doll Emporium because it makes me feel more secure when ordering expensive dolls from overseas. That way, if something goes wrong, it isn't simply my word that it did; rather, it's the trusted word of the distributor. But to have these heads painted, I needed to work with Fairyland directly, and I was nervous about shipping overseas to Korea and communication with nonnative English speakers.
Thankfully Fairyland was a dream to work with. They told me when the heads arrived, confirmed my shipping address before sending back the heads, and sent me tracking information. Their communication was clear, polite, and professional. When the heads arrived, they were packed extremely well, in a large box with lots of bubble wrap and face protectors. I'm so grateful that Fairyland made this a pleasant and painless experience, and that they were willing to paint the heads that I had ordered blank.
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